At Shelly Motors, we are dedicated to safeguarding your personal data and ensuring compliance with applicable Data Protection Legislation. This Privacy Policy outlines how we collect, use, store, and share your information.
For any inquiries, you can contact our Data Controller at:
Shelly Motors Ltd
Longmead Industrial Estate, Felstead Road,
Epsom, London, KT19 9QG
Email: info@shellymotors.com
1. How We Collect Personal Data
We collect personal data in the following ways:
2. How We Use Your Personal Data
We use your personal information for the following purposes:
3. How We Store and Protect Your Data
We take robust measures to protect your personal data:
4. Sharing Your Data
To provide our services, we may share your data with trusted service partners, including:
We do not sell or rent customer data to other organizations. Your data will only be shared with your explicit consent, except where legal obligations require otherwise.
5. Retention of Your Data
We only retain your data as long as necessary for the purposes outlined in this policy:
6. Your Permissions
Your consent is crucial, and you may give or withdraw it at any time. While we may contact you under a legitimate interest for reasons such as vehicle recalls or service reminders, you can opt out of these communications at any time.
To update your preferences or withdraw consent, contact us at:
Email: info@shellymotors.com
Address: Data Controller, Shelly Motors Ltd, Longmead Industrial Estate, Felstead Road, Epsom, London, KT19 9QG
7. Marketing Database
We securely store marketing data and seek your explicit consent regarding:
You can update these preferences at any time by following the instructions in the "Permissions" section.
8. Your Legal Rights
Under data protection laws, you have the right to know what personal data we hold about you. To request this information, please contact our Data Controller at the address above. While we aim to respond within seven days, delays may occur due to technical issues.
9. Website Data Collection
Our website is managed by Automotive Transformation Group Limited (ATG), which adheres to strict data security standards, including ISO27001 certification. Data collected via our website includes:
We also utilize Google Analytics to analyse site traffic. This data is anonymized and stored indefinitely.
If you use our online forms, data is stored temporarily (31 days) for processing and is then archived securely for 14 days.
10. Vehicle Data Collection
When servicing your vehicle, we may collect diagnostic information and retain a record of the work performed. This data helps us improve our services and maintain a detailed service history.
11. Cookie Policy
For information on how cookies are used on our website, please refer to our Cookies Policy.
For further details about data protection rights or to file a complaint, visit the Information Commissioner’s Office.